41 SOUTH LIMITED (NZBN 9429053180537) ("41 South", "we", "us" or "our") respects your privacy and handles personal information in accordance with the Privacy Act 2020 and applicable New Zealand privacy requirements.

This Privacy Statement explains what personal information we collect, why we collect it, how we use it, when we may share it and how you can access or correct your information.

1. INFORMATION WE COLLECT

Depending on how you interact with 41 South, we may collect information including:

• Name

• Contact details

• Email address

• Telephone number

• Date of birth

• Nationality

• Passport or travel-document information where required

• Emergency contact information

• Accommodation and travel details

• Dietary requirements

• Accessibility requirements

• Relevant medical or fitness information

• Information required by activity or transport providers

• Payment and invoicing information

• Communications between you and 41 South

• Information submitted through enquiry, booking or pre-trip forms

• Other information you voluntarily provide to us

We only seek information that is reasonably necessary for the purpose for which it is collected.

2. HOW WE COLLECT INFORMATION

We may collect information:

• Directly from you

• When you enquire about a journey

• When you complete a booking or pre-trip form

• When you communicate with us by email, telephone or other communication channels

• When you make a payment

• When you interact with our website

• From a person booking or travelling on your behalf

• From third parties where reasonably necessary to arrange or deliver your journey

Where required by law, we will take reasonable steps to ensure you are aware of the collection and use of your personal information.

3. WHY WE COLLECT YOUR INFORMATION

We may use your personal information to:

• Respond to enquiries

• Prepare quotations

• Design and personalise itineraries

• Process bookings and payments

• Arrange accommodation, transport and activities

• Communicate with suppliers

• Assess participation requirements

• Communicate relevant safety or operational information

• Provide emergency assistance where necessary

• Manage our business and customer relationships

• Process refunds or changes

• Respond to complaints

• Meet legal and regulatory obligations

• Maintain business records

• Improve our services

Where you provide health, medical, dietary or accessibility information, we use that information only where reasonably necessary to plan, assess or safely deliver the relevant services.

4. SHARING YOUR INFORMATION

We may disclose relevant personal information to third parties where reasonably necessary to provide the services you have requested.

These parties may include:

• Accommodation providers

• Aviation operators

• Rafting and adventure operators

• Guides

• Transport providers

• Vehicle rental companies

• Booking platforms

• Restaurants

• Insurance providers

• Emergency or medical providers where necessary

• Other suppliers involved in your itinerary

We only provide information reasonably necessary for the relevant purpose.

We do not sell your personal information.

5. THIRD-PARTY ACTIVITY OPERATORS

Where an activity is provided by an independent third-party operator, we may need to provide that operator with relevant information required to make or manage the booking or assess participation requirements.

This may include information such as:

• Name

• Contact details

• Date of birth

• Emergency contact details

• Relevant medical or fitness information

• Dietary or accessibility requirements

The third-party operator may collect additional information directly from you and may have its own privacy statement and privacy requirements.

6. OVERSEAS DISCLOSURE

Some suppliers, booking platforms, software providers or service providers used by 41 South may store or process information outside New Zealand.

Where personal information is disclosed overseas, 41 South will take reasonable steps to ensure that the disclosure is handled in accordance with the Privacy Act 2020.

7. SECURITY

41 South takes reasonable steps to protect personal information against loss, unauthorised access, disclosure, alteration or misuse.

Access to personal information is limited to people who reasonably require it for business or service-delivery purposes.

No electronic storage or transmission system can be guaranteed to be completely secure.

8. RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law.

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

9. YOUR RIGHTS

You have rights under the Privacy Act 2020 to request access to personal information we hold about you and to request correction of information that is inaccurate.

To request access or correction, contact:

41 South Limited
hello@41southnz.com
+64 27 816 4202

We may need to verify your identity before providing access to personal information.

10. IF YOU DO NOT PROVIDE REQUESTED INFORMATION

Some information is necessary for us to provide a service.

For example, we may need certain personal, travel, medical, dietary or emergency-contact information to:

• Make a booking

• Meet a supplier's requirements

• Assess participation requirements

• Arrange an activity

• Respond appropriately in an emergency

If you do not provide information that is reasonably required, we may be unable to provide some or all of the requested services.

11. MARKETING COMMUNICATIONS

We may use your contact details to send information about 41 South where permitted by law.

Where required, we will provide an appropriate opportunity to opt out of marketing communications.

You may request that we stop sending marketing communications at any time.

12. WEBSITE AND COOKIES

Our website may use cookies, analytics tools and similar technologies to understand website usage, improve website performance and provide relevant functionality.

These technologies may collect information such as:

• Browser type

• Device information

• Approximate location

• Pages visited

• Referral information

• Website interaction data

Where third-party analytics or website services are used, those providers may process information in accordance with their own privacy terms.

You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

13. PHOTOGRAPHY AND FILM

Photographs and video captured during 41 South journeys may be used for operational, promotional, website and social media purposes.

If you do not wish to be photographed or filmed for promotional purposes, please advise us before or during your journey.

41 South will take reasonable steps to respect such requests.

14. PRIVACY BREACHES

If 41 South becomes aware of a privacy breach involving personal information, we will assess and respond to the breach in accordance with our obligations under the Privacy Act 2020.

Where a privacy breach is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by law.

15. PRIVACY COMPLAINTS

If you have a concern about how 41 South has handled your personal information, please contact us first so that we can investigate and respond.

Privacy contact:
41 South Limited
hello@41southnz.com

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.

16. CHANGES TO THIS STATEMENT

We may update this Privacy Statement from time to time to reflect changes to our services, systems or legal obligations.

The current version will be published on the 41 South website.

41 SOUTH LIMITED
NZBN: 9429053180537
New Zealand
hello@41southnz.com